Frequently Asked Questions
Frequently Asked Questions
Have a question? We have answers. If you don't see what you're looking for, contact our team — we're happy to help.
Shipping & Delivery
Do you offer free shipping?
Yes! We provide free shipping on most orders within the continental U.S. Certain exclusions may apply depending on the brand, product size, or delivery location. Freight items (large fire tables, outdoor furniture sets) ship via curbside delivery — we'll contact you to schedule.
How long does shipping take?
Most in-stock items ship within 1–3 business days. Delivery typically takes 5–10 business days depending on your location and the carrier. You'll receive a tracking number once your order ships.
Do you ship outside the continental U.S.?
Currently we ship to the continental U.S. only. We do not ship to Alaska, Hawaii, or internationally at this time.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of delivery for most items in original, unused condition. Please review our full Return & Refund Policy for details. To start a return, contact us and we'll guide you through the process.
What if my item arrives damaged?
Please inspect your delivery before signing. If there's visible damage, note it on the delivery receipt and contact us within 48 hours with photos. We'll arrange a replacement or resolution quickly.
Do your products come with a warranty?
Yes — warranty terms vary by product and manufacturer. Specific warranty details are listed on each product page. Our team can also walk you through coverage for any item before you buy.
Products & Sizing
How do I know which pizza oven or grill fits my space?
Every product listing includes detailed dimensions and specifications. If you're unsure, our team is happy to help — just call or send us a message with your patio dimensions and we'll point you in the right direction.
Are your products suitable for year-round outdoor use?
Most of our products are designed for outdoor use and built with weather-resistant materials. We recommend covering grills and lounge furniture during harsh weather or extended off-seasons. Check individual product pages for specific care and storage guidance.
Can I speak to someone before ordering?
Absolutely — that's what we're here for. Call us at 1-407-580-9648, email us, or use the live chat. Our team knows every product in our catalog and can help you make the right call before you spend a dollar.
Pricing & Payments
Do you offer price matching?
Yes. If you find a lower price on the same product from an authorized retailer, let us know — we'll do our best to match it. Contact us with the competing offer and we'll take care of you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, and Apple Pay. Your payment information is processed securely — we never store card details.
Still have a question? Reach out to our team — we're Mon–Fri, 9AM–5PM EST and usually respond the same day.